Nibbles & Bits

Five Benefits of Self-Service Network Management Services

by | April 25, 2013

Network Management System

It’s a classic win-win scenario: Network service providers benefit from offering their customers self-service provisioning, and their customers benefit as well. If you’re a service provider, self-service can:

1. Reduce your costs . . . and your customers’ costs

Customers that self-service require fewer resources in terms of customer support. But for service providers, the savings story is much bigger than that. Before you can offer self-service to your customers, you first must automate your IP address provisioning and network configuration systems. That leads to substantial cost savings from reduced staffing requirements and better resource utilization. This is a two-way street: Customers that self-service will also spend less deploying and configuring their services.

2. Lead to fewer outages

As IP address management gets more complex, the potential for human error grows, and the impact of those errors becomes potentially more catastrophic. But self-service is an automated process, and automated IP address assignment and network configuration takes human error out of the equation. That, in turn, improves service consistency and reliability, greatly reducing the risk of an outage for both you and your customers.

 3. Increase revenue

When you offer a self-service capability, slow manual processes are replaced by dramatically faster automated responses. New customers can be brought online much more quickly, and existing customers can order new services much faster. This leads to positive impacts for your revenue stream. Your customers will love it too: Their wait times are shorter, and they can respond much more quickly to requests from their business stakeholders.

4. Improve productivity

Self-service frees your staff from many routine network configuration chores such as IPAM and DNS zone management. Processes such as IP address block assignments, which used to take close to an hour, now take less than a minute. Instead of spending their time repeating the same laborious process, your technicians could be optimizing network performance or creating new services. And because their services will be delivered faster and more accurately, your customers won’t complain.

 5. Increase customer retention

Self-provisioning is more than just a way to cut costs and increase productivity. It’s a valuable set of new features that allows your customers to more easily order new services and get them up and running. That increases customer satisfaction—and a satisfied customer has no reason to become somebody else’s customer.

How do you plan to offer your customers a self-service ordering and network configuration capability?

“We decided to move our rather complex IP address and DHCP management process to ProVision and it has worked out great for us!! The team at 6connect were very flexible and went above and beyond to accommodate our requirements and helped to make the migration as smooth and hitch free as possible. Kudos to the team @ 6connect!”

Premkumar Subramaniam
Head of R&D
viewquest

“We are excited to be partnering with 6connect to leverage their technology and talent. We particularly admire their long-standing IPv6 contributions and their ability to service and support customers in this area, some who are the largest service provider in the world. The 6connect executive leadership team and technical team are great to work with and we look forward to many partnered projects to help customers address their Cloud, IoT and Security needs with IPv6. Automation, workflow and orchestration are critical to the success of most of these projects and 6connect is well positioned to help our mutual customers in those areas.”

Ed Horley
Co-Founder & CEO
HexaBulid

“Enterprises can struggle managing purposefully segmented DDI architectures with any agility. Our partnership with 6connect empowers customers with complex infrastructures to move faster to service the business while consolidating visibility and control over their estate.”

Andrew Wertkin
Chief Strategy Officer,
BlueCat

“6connect’s approach to automation addresses quite a few challenges with physical and virtual networks – how to improve the agility of your current network infrastructure without sacrificing reliability and adoption of future network technologies.”

Pär Lange
Investment Director
SwissCom

“A customer is looking for an integrated solution from a single vendor for both IPAM and DNS. Through the 6connect reseller program, Secure64 is able to offer the most secure DNS solutions married to a unique combination of IPAM and resource provisioning that customers want. It’s a marriage made in heaven.”

Mark Beckett
VP of Marketing
Secure64

“A huge benefit of working with the 6connect team is that they devoted a lot of resources to get our products integrated so we had the turnkey solution that we could take to market. It was very easy to work with their team to get product integrated and successfully launched.”

Mark Beckett
VP of Marketing
Secure64

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