ViewQwest Case Study

We are pleased to announce our newest case study with ViewQwest, a fast-growing telecommunications provider of award-winning connectivity, managed networks, and managed security solutions, with headquarters in Singapore. It provides internet services to consumers in Singapore and Malaysia and a wide range of network and security solutions to enterprises globally.

“We’ve had massive efficiencies after switching to 6connect. We automated the entire IP address management and DHCP configuration process. This has saved time for our Service Delivery agents as well as greatly reduced the downtime for our customers due to minimizing configuration errors.” – Premkumar Subramaniam

Challenge

ViewQwest is an Internet solutions provider anchored by its reliable network performance and committed bandwidth. Established in 2001, ViewQwest gained its reputation as a pioneer business communications company by being the first to commercialize numerous connectivity technologies in Singapore. ViewQwest provides a unique offering of customized Internet and telecommunication solutions for businesses in Singapore and across Asia.

As ViewQwest’s customer base continues to grow, the company’s manual approach to managing customer IP address allocation in Excel became unstable. ViewQwest was also managing DHCP configuration for the customers manually, with service delivery agents logging into DHCP servers to manually configure IP addresses for new customer provisioning requests. Configuration errors due to typos, copy/paste and misconfiguration were a weekly occurrence.

ViewQwest needed a system to manage IP address blocks and control the DHCP configuration with no manual intervention. The agents should only interact with a portal where they simply key in the customer details, and the rest of the details such as IP address allocation and DHCP configuration needed to be automated.

Benefit

ViewQwest gained “massive efficiencies” after switching to 6connect. The entire IP address management and DHCP configuration process was automated, which saved service delivery agents time while greatly reducing downtime for customers due to configuration errors.

6connect’s ProVision and ACP exactly matched what ViewQwest was looking for, offering the right amount of functionality with straightforward UI/UX which required minimal training for users of the products and provided easy expansion as ViewQwest services evolved over time.

Solution

The new customer provisioning process has improved significantly as 6connect ProVision’s metadata support ensures correct IP address assignments and the DHCP Module coordinates and verifies any server configuration modifications prior to going live in production infrastructure. This eliminates user error,  reduces potential downtime for customers and streamlines the speed of service provisioning.

Further service provisioning automation using 6connect ACP has enabled ViewQwest to re-allocate service delivery agents to other processes due to the time saved. To aid in planning and strategy, ProVision’s IP address availability reports allow ViewQwest to purchase IP blocks ahead of time when existing ones are nearing exhaustion.

“The customer service offered by 6connect has been awesome. We’ve had multiple ad-hoc requests and lengthy UAT processes which were supported in the most professional and efficient manner you could ask for from a partner.”

6connect’s professional services team brings over a decade of experience implementing next-generation IPv6 networks around the world. Contact us to see how 6connect’s expertise and software solutions can help your organization.

“We decided to move our rather complex IP address and DHCP management process to ProVision and it has worked out great for us!! The team at 6connect were very flexible and went above and beyond to accommodate our requirements and helped to make the migration as smooth and hitch free as possible. Kudos to the team @ 6connect!”

Premkumar Subramaniam
Head of R&D
viewquest

“We are excited to be partnering with 6connect to leverage their technology and talent. We particularly admire their long-standing IPv6 contributions and their ability to service and support customers in this area, some who are the largest service provider in the world. The 6connect executive leadership team and technical team are great to work with and we look forward to many partnered projects to help customers address their Cloud, IoT and Security needs with IPv6. Automation, workflow and orchestration are critical to the success of most of these projects and 6connect is well positioned to help our mutual customers in those areas.”

Ed Horley
Co-Founder & CEO
HexaBulid

“Enterprises can struggle managing purposefully segmented DDI architectures with any agility. Our partnership with 6connect empowers customers with complex infrastructures to move faster to service the business while consolidating visibility and control over their estate.”

Andrew Wertkin
Chief Strategy Officer,
BlueCat

“6connect’s approach to automation addresses quite a few challenges with physical and virtual networks – how to improve the agility of your current network infrastructure without sacrificing reliability and adoption of future network technologies.”

Pär Lange
Investment Director
SwissCom

“A customer is looking for an integrated solution from a single vendor for both IPAM and DNS. Through the 6connect reseller program, Secure64 is able to offer the most secure DNS solutions married to a unique combination of IPAM and resource provisioning that customers want. It’s a marriage made in heaven.”

Mark Beckett
VP of Marketing
Secure64

“A huge benefit of working with the 6connect team is that they devoted a lot of resources to get our products integrated so we had the turnkey solution that we could take to market. It was very easy to work with their team to get product integrated and successfully launched.”

Mark Beckett
VP of Marketing
Secure64

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